Help
How can we help?
The questions people actually ask. If yours is not here, email us — a human reads every message.
Buying a title
- How do I buy a book?
- Open a title, choose Buy, and you are taken to Paystack's secure checkout. Pay by card or bank transfer. As soon as the payment is confirmed on our side the title appears in your library — usually within a few seconds.
- Do I need an account first?
- Yes. Your library lives in your account, so there has to be one before you buy. Creating an account is free and takes about thirty seconds.
- What currency are prices in?
- Nigerian Naira. Your bank or card provider may add a processing fee on top, which we neither set nor control.
- Can I buy the same book twice?
- You cannot, and you do not need to. If a title is already in your library the buy button changes to Read. Buying again will not create a second copy.
- I was charged but the book has not appeared.
- Check your library first — payments occasionally confirm before the library refreshes. If it is still not there, email us with the reference from your bank statement and we will trace it.
Reading
- Can I read on my phone and my laptop?
- Yes. Sign in on any device and your library and your reading position come with you. Sign in on as many of your own devices as you like.
- Is there a download button?
- No, and there will not be one. A purchase is a licence to read in your account, not a file you own. This is explained in full on the licence page, including why we think it is the right call and what it does not achieve.
- My place is not saving.
- Progress saves about a second after you stop turning pages. If you close the tab mid-chapter the last page or two may not be captured. Sign in again and it will resume from the last confirmed page.
- Can I change the text size and theme?
- Yes. Press S in the reader, or use the Aa button in the top bar. Six text sizes, three line spacings, and three themes. Those settings stay on this device.
- The reader says my session expired.
- Your sign-in has timed out or been ended. Sign in again — your reading position is stored on the server, not on the device, so you will not lose it.
Refunds and cancellation
- What is your refund window?
- Fourteen days, for any reason or none. Tell us and we refund the title in full. You do not need to have read it or started it.
- How do I ask for a refund?
- Email support@distinctlearnersseries.com from the address on the order, quoting your order reference. That is all we need.
- What happens to the book after a refund?
- It is removed from your library along with your progress, and it becomes purchasable again. Nothing else in your library is affected.
- How long do refunds take?
- We acknowledge within two working days and aim to resolve within seven. The money then takes 5–10 working days to reach a card, or 1–3 to reach a bank account, depending on your provider.
Account and security
- I forgot my password.
- Use the reset link on the sign-in page. Reset links are short-lived and work once. We will always send a reset whether or not the address has an account — that is deliberate, so this form cannot be used to find out who has one.
- Someone else may have used my account.
- Reset your password immediately, then tell us. Resetting invalidates the old session. We will check our logs for anything unusual from your account.
- Do you store my card details?
- No. Card entry happens on Paystack's own page. We receive confirmation that a payment succeeded and a transaction reference. We could not leak your card even if we wanted to.
- Do you track me across the web?
- No advertising or analytics cookies, no tracking pixels, and no third-party scripts on your library or the reader. We set one cookie, for sign-in, because the product cannot work without it.
- How do I close my account?
- Email hello@distinctlearnersseries.com. We delete your account and reading progress within 30 days. We keep the order and payment records for as long as tax law requires — those are the only records that survive.
Still stuck?
Email support@distinctlearnersseries.com with your order reference if you have one, and what you were doing when it went wrong. We reply to everything within two working days.